Refund policy

• Failed or never-activated payments — if your payment succeeds but your placement never activates due to a platform fault, you receive a full refund.
• Being outbid — placements keep running at a lower rank when outbid. This is how the auction works and is not grounds for a refund.
• Listing removal for policy violations — placements attached to listings removed for violating our terms are not refunded.
• Platform-initiated cancellations — if we cancel a market or placement for any other reason, unused placement time is refunded pro-rata.

Refund requests: hello@citypreferred.com with your receipt. Disputed charges suspend the associated placement while the dispute is resolved.